Last Updated: September 8, 2026

RSS Peptide provides after-sales support for orders where there is a verified product or fulfillment issue. Because our products are supplied for laboratory and scientific research use, returns and refunds are handled based on the specific circumstances of each case.

1. Eligibility for After-Sales Support

You may contact RSS Peptide for after-sales assistance if you receive:

  • A damaged product
  • An incorrect item
  • A product with an identified quality issue
  • An order with a verified fulfillment problem

Please contact us as soon as possible after receiving your order and provide relevant order information and supporting evidence.

2. Independent Product Testing

Customers may independently test product purity after receiving the order.

If testing identifies a verified product quality issue, please contact RSS Peptide and provide the relevant testing information and order details.

Our team will review the information and provide appropriate after-sales support based on the specific situation.

3. Non-Quality-Related Returns

Returns or refunds requested for reasons unrelated to product quality or order fulfillment may not be accepted.

Examples may include:

  • Change of mind
  • No longer needing the product
  • Ordering the wrong item
  • Incorrect quantity selected by the customer
  • Other personal reasons unrelated to product quality or fulfillment

If you have questions before placing an order, please contact us first.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us and provide:

  • Your order information
  • Photos of the received products
  • Photos of the outer packaging where relevant
  • A description of the issue

We will review the case and provide appropriate assistance.

5. Refunds and Replacements

After a reported issue has been reviewed and verified, RSS Peptide may provide an appropriate solution based on the circumstances.

This may include a replacement, refund, or other reasonable after-sales arrangement.

The final resolution will depend on the nature of the verified issue.

6. Return Shipping

If a physical return is required as part of an approved after-sales case, our team will provide return instructions.

Please do not send products back without contacting RSS Peptide first.

Where the issue is confirmed to be caused by a product or fulfillment problem, return-related arrangements will be handled with the customer as part of the after-sales process.

7. How to Request After-Sales Support

To request assistance, please provide your order details and a clear description of the issue through one of the following channels:

Email:
[email protected]

Phone:
+1 (212) 658 0920

WhatsApp:
https://wa.me/message/MQUJJLCFWHBLD1

Telegram:
https://t.me/rsspeptides

Providing clear photos, testing information, or other relevant evidence may help us review the issue more efficiently.

8. Research Use Only

All RSS Peptide products are intended strictly for laboratory and scientific research purposes only.

They are not intended for human consumption, clinical use, diagnostic use, therapeutic use, or human application.

Returns, refunds, or claims arising from use outside the stated research purpose are not covered by this policy.

9. Contact Us

If you have questions about a return, refund, product issue, or after-sales request, please contact RSS Peptide before taking further action.

RSS Peptide
Email: [email protected]
Phone: +1 (212) 658 0920
WhatsApp: https://wa.me/message/MQUJJLCFWHBLD1
Telegram: https://t.me/rsspeptides