FAQs

RSS Peptide focuses on supplying peptide products for laboratory and scientific research. We aim to provide research customers with clear product information, efficient communication and dependable supply support.

RSS Peptide products are supplied directly from our source in China. Our direct-supply model is designed to keep the sourcing and fulfillment process straightforward for research customers.

All RSS Peptide products are intended strictly for laboratory and scientific research purposes only.

They are not intended for human consumption, clinical use, diagnostic use, therapeutic use, self-administration or human application.

No. RSS Peptide products are supplied for laboratory and scientific research only and must not be used for human consumption or human application.

Yes. Customers may independently test products after receiving their order, including testing product purity.

If independent testing identifies a verified product issue, please contact RSS Peptide and provide the relevant order details and testing information so our team can review the case.

RSS Peptide provides after-sales support for verified product or fulfillment issues.

Please contact our team with your order information, a description of the issue and any relevant supporting evidence. We will review the situation and provide appropriate after-sales assistance.

To help us review the issue efficiently, please provide your order information, a clear description of the issue, relevant photos where applicable, and any testing information related to the reported problem.

Returns or refunds requested for reasons unrelated to product quality or order fulfillment may not be accepted.

If you are unsure about an order, we recommend contacting RSS Peptide before completing your purchase.

Shipping availability depends on the destination country or region and the logistics options available at the time of the order.

If you are unsure whether shipping is available to your location, please contact our team before placing an order.

Delivery times vary depending on the destination, logistics provider, customs clearance and local delivery conditions.

Any delivery time provided should be treated as an estimate rather than a guaranteed delivery date.

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking updates are controlled by the relevant logistics provider and may not appear immediately after dispatch.

Customers are responsible for understanding any local import, customs or regulatory requirements that may apply in their destination country or region.

Customs procedures may affect delivery time, and any applicable import duties, taxes or local charges may be the responsibility of the recipient unless otherwise agreed.

Please contact RSS Peptide as soon as possible and provide your order information, photos of the received products, photos of the outer packaging where relevant, and a clear description of the issue.

Our team will review the case and provide appropriate after-sales assistance.

Email: [email protected]

Phone: +1 (212) 658 0920

WhatsApp: Chat with RSS Peptide

Telegram: @rsspeptides